Apartment Review for Roommate Express - Tempe, AZ

I could find no reviews on line for this company when I was solicited by phone after placing a roommate notice on Craig's List. I had no idea that this was a strictly on-line service similar to online dating. Instead of getting an email receipt for this service, as promised, I received login information for their web site. When I logged in, of the roommate matches that I was given, only 4 were in my rental range. All of the matches were out dated. The one person I did contact told me it had been a year since he had enlisted their 2-month service! They also have an online "Client Service Agreement" which states, "In no case will the service fee be refunded." I didn't sign up online, however this is a bad customer service policy to begin with. My credit card company immediately reversed the charges as this is misrepresentation i.e. fraud, and non-delivery of services offered.